Customer Help
Need help with your order, delivery or returns? Our team is here to help make shopping with Hooks and Hounds simple, secure and stress-free.
Common purchase queries answered
Orders and Shipping
Most UK mainland orders are dispatched quickly and typically arrive within 2–5 working days depending on the courier and item size.
Yes — free UK delivery is available on qualifying orders over £75.
If tracking is available, you’ll receive dispatch confirmation with tracking details by email.
Please contact us as soon as possible after ordering. If your parcel has not been dispatched, we’ll do our best to help.
No — guest checkout is available. Creating an account allows faster checkout and order history access.
Yes. Our website uses secure encrypted checkout and trusted payment providers.
Currently we focus on UK delivery. Please contact us regarding special requests.
Most orders are sent together, but larger or specialist items may arrive separately.
If you need to swap an item
Returns and Support
We offer a 30-day returns policy on eligible unused items in original condition. Please see our Returns Policy page for full details.
Please contact us within 48 hours of delivery with photos so we can resolve it quickly.
We’re sorry. Contact us and we’ll arrange the correct solution immediately.
If your order has not yet been dispatched, we may be able to cancel or amend it. Contact us urgently.
Use our Contact Us page or email us directly and we’ll respond as quickly as possible.
Yes — we focus on quality fishing brands and reliable products we’d happily use ourselves.
Absolutely. If you’re unsure what to buy, get in touch and we’ll help guide you.
Yes — tackle, accessories, luggage, tools and more make excellent fishing gifts.
Still need help? Contact our team here → [Contact Us]